FAQ

Frequently Asked Questions
 
How do I confirm my reservation?
All Reservations are accepted in writing. Please get in touch with us via e-mail: reservations@kibaleguestcottages.co.ug
 
What is the Payment period?
Full payment should be effected at least 33 days to date of arrival.
Failure to do so will lead to cancellation of booking.

 
What are the cancellation guidelines?

1. 34 days in advance, no charge applies
2. 22 to 30 days prior to arrival, 10% charge
3. 21 to 8 days prior to arrival, 20% charge
4. 7 to 2 days prior to arrival, 60% charge
5. 48 to 0 hrs prior to arrival, 100% charge
 
Is my billing information kept private when I book?

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via 2checkout's secure payment gateway.
 
Can I get a custom quote on bulk reservation purchasing?

Yes, we can provide substantial discounts for multiple (above 05) bookings. Please contact us using the contact form with information on how many bookings you're interested in and whether you are purchasing on behalf of a firm. We will respond promptly with a price quotation.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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